What services do you offer?

We offer healthy and nutritious meals tailored to your individual needs. Whether you follow a specific diet or have a particular health goal, we can prepare and deliver your meals according to your meal plan. We can also create a customized meal plan based on your goals, preferences, and taste.

Our coaching team is also available to support you and help you reach your goals more effectively.

What areas do you deliver to?

We deliver throughout Metro Vancouver, including West Vancouver, North Vancouver, Burnaby, Richmond, New Westminster, Surrey, White Rock, Delta, Coquitlam, Port Coquitlam, Langley, Maple Ridge, and Port Moody.

How much is the delivery charge?

The delivery fee throughout Greater Vancouver is $10.

We deliver on Mondays and Thursdays from 9:30 AM to 3:00 PM.

Orders are available for pickup on Mondays from 9:00 AM to 11:00 AM. and Wednesdays from 6:00 PM to 8:00 PM.

If our pickup times are not convenient for you, please contact us and we’ll do our best to arrange a time that works for you.

What if I’m not home to accept my delivery?

If you’re not home, don’t worry! You can request a cooling bag and leave drop-off instructions in the comments section at checkout.

How do I store my meals?

You can keep your meals in the fridge for up to 5 days, or freeze them for longer storage.

 

How do I reheat my meals?

All of our paper containers are microwave-safe, and our aluminum containers are oven-safe. For a quick meal, we recommend microwaving your meal for 2–3 minutes. Remove the plastic cover, reheat to your desired temperature, and enjoy!

Is there a minimum order?

There is no minimum order.

When is the deadline for placing an order each week?

The deadline is 6:00 PM on Saturday for Sunday deliveries and 6:00 PM on Tuesday for Wednesday deliveries.

 

Can I change my delivery time?

No worries, please contact us; we do our best to accommodate.

What time should I expect my delivery?

Please check the Delivery Locations table for the approximate delivery time for your address. You will receive an email the day before your delivery with an estimated delivery time.

 

What is Customized Plate?

Customized Plate offers four different services to our clients, all designed to provide healthy and nutritious meals tailored to their individual needs. You can choose from our menu and customize your meals according to your goals, preferences, and taste.

If you already have a meal plan, we can prepare your meals precisely according to your plan. If you don’t have a meal plan but have a specific goal, our dietitians can create a customized meal plan for you to help you reach your goals.

How can I customize my meal?

The app offers a wide variety of options that allow you to add or remove ingredients from your meals. You can also adjust the portion size to manage your daily calorie intake.

Order a specific diet?

Our chefs are experienced in preparing all types of diets such as Keto, balanced and low carb one.

What is smart health journey?

As part of the Smart Health Journey, our dedicated health coaches provide progress assessments, follow-up support, and counseling to help you work toward your health goals.

Over 12 weeks, our coaches teach you the essential principles of a healthy lifestyle. We believe that living a healthy lifestyle is a lifelong process—it’s not just about eating healthy, but also about developing healthy sleep habits, maintaining regular physical activity, and making other positive lifestyle changes.

Do you also create customized meal plans?

Yes! You can email us and share your goals and what you’re looking to achieve with your meal plan. We will then send you the required forms to complete. Once our dietitians review your information, they will create a customized meal plan based on your goals and individual needs and send it to you.

The cost of a customized meal plan is $159.

I have a meal plan and would like my meals prepared according to it. What should I do?

Simply upload your meal plan through the Meal Plan section of the app. We will customize and prepare your meals according to your plan.

A one-time $79 kitchen setup fee will be applied to your first bill. This fee covers the additional time required for your shopping list, ingredient preparation, cooking, packaging, and meal customization.

Can you create a customized meal based on my recipe, dietary needs, or preferences?

Absolutely! Whether you have your own recipe or simply have specific dietary needs, restrictions, or preferences, we can create a customized meal for you. Simply let us know what you can and cannot eat, what ingredients you don’t like, or what dietary plan you follow. Our culinary and dietitian team will work together to develop and nutritionally balance a meal that suits your needs and preferences.

Once finalized, your customized meal will be added to our system under your name, so you can order it whenever you’d like.

A one-time $50 fee per meal applies for developing and preparing a customized meal. This fee covers recipe development, ingredient sourcing and testing, as well as the additional kitchen and staff time required to prepare and finalize your meal.